These Terms and Conditions govern the use of the fernytales.com website, the process of placing orders and preorders, payment methods, delivery conditions, returns, and liability.

Service operated by: Ferny Tales Katarzyna Rylewska-Kowalczyk
ul. Krótka 7, 62-053 Drużyna
NIP: 7773024064
Contact: hello@fernytales.com

1. Products and Preorders

• All products offered on the website are made in small batches and sold primarily via preorder.

• The production time is stated individually for each product and may vary depending on the collection.

• After the preorder ends, some products may be available in limited stock.

2. Placing orders

• Orders can be placed through the preorder form on the website.

• After placing an order, the customer will receive a confirmation email with payment details.

• An order is considered binding once payment has been received.

3. Payments

• Payment is made in advance to the bank account provided.

• At this time, we do not offer online card or PayPal payments.

• Additional payment options may be added in the future.

4. International shipping

• We currently offer international shipping to the following countries:

  • InPost International Shipping (based on lower-cost locker-to-locker delivery): Belgium, France, Spain, Netherlands, Luxembourg, Portugal, Italy

  • DHL International Shipping (reliable courier service for these destinations): Czech Republic, Estonia, Lithuania, Germany, Romania, Slovakia, Hungary

• Flat-rate shipping fee: €10

• The appropriate shipping method is selected automatically based on destination.
  Delivery times range from 5 to 14 business days after dispatch.

• Customers will receive tracking information via email once the package is shipped.
  If your country is not listed or you need help, please contact us at hello@fernytales.com.

5. Returns

• You may return a product within 14 days of receiving it, without giving a reason.

• The product must be unused, with tags, and in its original packaging.

• Return shipping costs are the responsibility of the customer.

• Refunds will be processed within 14 days of receiving the returned product.

6. Complaints

• In the case of a defective product, please contact us by email with photos.

• Complaints are reviewed within 14 business days.

• If accepted, the product will be repaired, exchanged, or refunded.

7. Customer account (if active)

• Currently, orders are placed as guests.

• In the future, we may implement an option to create a customer account.

8. Photography (sessions and custom orders)

• For photography services (e.g., portrait or wedding sessions), details are agreed individually.

• Booking, cancellation, and collaboration terms are defined via direct email contact.

9. Final provisions

• Using the website implies acceptance of these Terms and Conditions.

• Terms may be updated — the current version is always available on this page.

• Last updated: 23.05.2025