These Terms and Conditions govern the use of the fernytales.com website, the process of placing orders and preorders, payment methods, delivery conditions, returns, and liability.

Service operated by: Ferny Tales Katarzyna Rylewska-Kowalczyk
ul. Krótka 7, 62-053 Drużyna
NIP: 7773024064
Contact: hello@fernytales.com

1. Products and Preorder

• • All products offered on the website are made in small batches. Most are available through preorder, with production times of around 4–5 weeks. Some pieces may be ready to ship immediately, while others may be temporarily unavailable as we wait for fabrics or materials.

  • Availability changes over time: some designs return, some are seasonal, and others are made only once and will not be restocked.

  • Tiny-quantity garments called Forest Echoes are not available on the website and appear only through our Instagram Stories.

2. Placing orders

• Orders can be placed through the preorder form on the website.

• After placing an order, the customer will receive a confirmation email with payment details.

• An order is considered binding once payment has been received.

3. Payments

• Payment is made in advance to the bank account provided.

• At this time, we do not offer online card or PayPal payments.

• Additional payment options may be added in the future.

4. International shipping

• We currently offer international shipping to the following countries:

  • InPost Locker-to-Locker Shipping
    Belgium, France, Spain, Netherlands, Luxembourg, Portugal, Italy

  • DHL Courier Shipping
    Czech Republic, Estonia, Lithuania, Germany, Romania, Slovakia, Hungary

  • GLS Pickup Point or Home Delivery
    Optional in selected countries

• You’ll be able to choose your preferred shipping method at checkout.
  Delivery times range from 5 to 14 business days after dispatch.

• Once your story sets off, you’ll receive a tracking link by email.
  If your country isn’t listed or you need help, feel free to write us at hello@fernytales.com.

5. Returns

• You may return a product within 14 days of receiving it, without giving a reason.

• The product must be unused, with tags, and in its original packaging.

• Customized products (e.g. adjusted lengths, altered fit, or other made-to-order changes requested by the customer) are not eligible for return or refund.

• Return shipping costs are the responsibility of the customer.

• Please note: original shipping fees are non-refundable.

• Refunds will be processed within 14 days of receiving the returned product.

6. Complaints

• In the case of a defective product, please contact us by email with photos.

• Complaints are reviewed within 14 business days.

• If accepted, the product will be repaired, exchanged, or refunded.

7. Customer account (if active)

• Currently, orders are placed as guests.

• In the future, we may implement an option to create a customer account.

8. Photography (sessions and custom orders)

• For photography services (e.g., portrait or wedding sessions), details are agreed individually.

• Booking, cancellation, and collaboration terms are defined via direct email contact.

9. Final provisions

• Using the website implies acceptance of these Terms and Conditions.

• Terms may be updated — the current version is always available on this page.

• Last updated: 17.08.2025